Intro Reflex Engagement Cognitive Engagement Affect You Are Here Efficacy Anxiety Sandwich Closing Remarks  
Affect
RESISTANCE IS USELESS

lastAffect is very easy to generate, but hard to control. Research has shown that just seeing someone smile can generate positive affect. [What was the first thing users saw on the screen when they powered up a classic Apple Macintosh computer? A smiling cartoon version of the machine.] Other research demonstrates that the mere physical act of shaping your mouth into a smile can affect you positively. Whether we like it or not...
the EFFECT of any interface is to AFFECT the user
There is absolutely no way around this. Everything we encounter affects us in some way. Depending on lighting and color, an empty space can feel oppressive or cheerful. So why should interfaces -- much more involving than empty spaces -- be any different?

There will not be one application that is so "transparent," so emotionally neutral that it does not have some Affect on the user.next
 
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