SWING LOW
| High
levels of arousal
are unstable. |
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When
sufficiently aroused, and in the right setting,
love for something can quickly change to great
dislike, or fear can convert to pleasurable
feelings. Roller
coasters provide a fine demonstration of the
latter. [And the former -- The Roller
Coaster of Love] Just before that
first drop, arousal is high and the emotional
valence
is negative "Oh,
my gawd... Im gonna DIE!" -- but as soon as the
mind and body realize that there is no real
danger, fear turns to pleasure.
And whats with "THE
VILLAIN YOU LOVE TO HATE!," hmm? In the film The
Silence of the Lambs, Hannibal Lector
radiates danger, but when it becomes clear that
he represents no real threat to the audience or
any character the audience likes or relates
to, his perverse acts become entertaining.
These are occasions of high
arousal. When arousal is
small, affect is
small. However, frustration
with an application, if frequent,
can quickly raise a users level of arousal
and with strong negative
valence. 
I'll
admit cases this extreme don't happen
every day, but here's how far frustration
with an application can take you:
On
Thursday, July 10, 1997, a 43-year-old
man in Issaquah, Washington experienced high
arousal with strong negative affect
-- he fired five gunshots into his
personal computer, four to the hard drive
and one to the monitor. Issaquah Police
Sgt. Keith Moon [really]
told reporters that
"frustration"
was the apparent cause of the man's
assault.
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Fortunately, if
the user is experiencing positive
affect, whether simple pleasure in
ones work or excitement at accomplishing a
task, the level of arousal is of little concern.
However, if your application is intentionally
arousing, try to make sure nothing tips affect from positive to negative.
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